Register: money, shopping and customer service
By Michael Ukwuma
Words for buying, returning, complaining and asking for help politely.
Customer service emails and conversations are a CELPIP favourite. You need to be firm about what you want and polite about how you ask.
Key words
- purchase, receipt, warranty, refund, exchange, store credit
- defective, damaged, faulty, out of stock, back order
- customer service, representative, manager, complaint, policy
- discount, sale, coupon, fee, charge, budget
- online order, delivery, tracking number, shipping
The rest of this lesson is part of full access.