Register: problems, complaints and difficult conversations
By Michael Ukwuma
Words for disagreeing politely, apologizing, refusing and solving conflict.
Speaking Task 6 and many emails ask you to handle something awkward. The right words let you be honest and firm without sounding rude.
Key words
- concern, issue, misunderstanding, inconvenience, conflict
- apologize, regret, acknowledge, take responsibility
- compromise, solution, alternative, arrangement, agreement
- unfortunately, frankly, respectfully, understandably
- refuse, decline, postpone, reschedule, cancel
The rest of this lesson is part of full access.